Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although with the increase in fuel, additional fees may apply for areas farther out. Set-up is always free! Delivery depends on mileage. We service all of Pasco, South Hernando, North Pinellas, and North Hillsborough counties respectfully. Delivery is free if within 20 miles of the warehouse located in Hudson, Florida (zip code 34667). After 20 miles, the minimum delivery fee is $20 and increases depending on the mileage. If you're unsure if your address requires a delivery fee, please call our office or simply create an order with your address programmed into the system- the website will automatically add a delivery fee if you are located outside of our 20-mile free delivery zone. Unfortunately, we do not deliver out past 40 miles. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees may be added to your rental. Please call our office or send us an email for a current quote.
Q.Does the standard all-day rental time include your setup time?
A.No, never! We arrive early to set up so you get the entire rental time to play. We offer all-day rentals, including free overnight! However, overnight rentals require a backyard set up with no roaming animals; this ensures safety to our equiptment. When placing your order, please put down the time of your event so we can arrive before your event to set up. Depending on how busy we are with rentals for a particular day/weekend, we may have to drop off a day early, but at no extra cost to you!
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance or the previous day. If this is the case, we will call the Friday before to confirm that someone will be at the party location. Any extra time you may concur will be at no additional charge to you!
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. Mancini Party Rentals cleans and disinfects before and after every rental in a CDC-approved disinfectant. Our cleaning process includes a three-step process to keep all of your guests safe.
Q.Do we have to keep it plugged in the entire time?
A.Yes! A blower (also known as a fan) keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost and the first 5 gallons of fuel is included in the rental cost. Some parks require special documentation from companies, please call the office prior to reserving for a park. Also, parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.We accept all major debit/ credit cards through our website and we accept cash payments at drop-off. All orders require a minimum $50 deposit to be paid online to reserve your rental. After you place your order and pay your deposit, you will receive an email with a link to pay your invoice online through our secured booking system. If paying by cash the day of delivery, please have exact change as our drivers do not carry cash. Unfortunately, we do not accept personal checks or money orders. We do, however, accept checks from businesses and cooperations. If you are having problems ordering online, please call the office at (727)-619-8915 and we can process your order over the phone.
Q.What if we need to cancel?
A.Please check out our policies page or our rental agreement for details.
Q.Do you require a deposit?
A.Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q.How big are the inflatables and how much space will I need?
A.Most of our inflatables are 15'x15' which is a little bigger than many companies rent. Please note the space required for each inflatable (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit; making sure to leave extra room for tie-down straps and space for blow tubes. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the inflatable. The sizes listed with each inflatbale include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big inflatables? Any special requirements?
A.Check the requirements listed with each inflatable. Also, make sure you have at least a 4 feet of access (especially through backyard gates) to the area where it will be set up. The inflatables can weigh up to 650+ pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl inflatables. Only certain inflatables can be rented on cement, please call the office to discuss any concerns you may have.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. At checkout, we offer an optional damage waiver to be added to your order in case of any small accidents. Seams may develop tears in high traffic areas over a period of time. This may be added to your order if desired. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q.DO YOU REQUIRE A DEPOSIT TO RESERVE A RENTAL?
A.Yes, we require a minimum of a $50 non-refundable deposit to be placed on our booking schedule. Depending on the invoice price or a certain inflatable, the minimum deposit may be more. Orders less than $500 require a $50 deposit, $500+ orders require a 50% deposit.
